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The Toronto Hydro mobile app provides access to our outage and construction maps, your online account, and other tools and services. The app is available in the Apple App Store for iOS devices (version 14.3 and newer) and in the Google Play Store for Android devices (version 7.0 and newer).

Download the app to:

  • View details on current outages
  • Report an outage in your area
  • View information about our construction projects (including planned outages)
  • Access your account (view bills, sign up for outage notifications, register for eBills and more)
  • Use other tools and services (contact options, report a problem and submit a service request)

Apple Store button  Google Play App Store button

Unplanned outages can happen for many reasons, including severe weather, equipment failures and animal contact.

Get the most recent updates and information via Toronto Hydro's Outage Map and Twitter @TorontoHydro

Outages can be sustained or momentary. Momentary outages of a few seconds or minutes are a normal part of any electrical distribution system.

Report an outage directly to Toronto Hydro's Dispatch Centre at 416-542-8000 or report an outage online.


Planned outages can be required for repair work, maintenance or upgrades.

Sometimes, planned outages are needed to complete improvements or repairs safely. If a planned outage impacts your home, Toronto Hydro will do their best to notify you by phone or provide written notice. The notice will include the date, time, expected outage duration and other project details.

Find planned outages in your neighbourhood on Toronto Hydro's Construction Map

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