Toronto Hydro - Tabs - Councillor Chris Moise

Outage Map Report an Outage Construction Map Report Graffiti

The Toronto Hydro mobile app provides access to our outage and construction maps, your online account, and other tools and services. The app is available in the Apple App Store for iOS devices (version 14.3 and newer) and in the Google Play Store for Android devices (version 7.0 and newer).

Download the app to:

View details on current outages
Report an outage in your area
View information about our construction projects (including planned outages)
Access your account (view bills, sign up for outage notifications, register for eBills and more)
Use other tools and services (contact options, report a problem and submit a service request)

Unplanned outages can happen for many reasons, including severe weather, equipment failures and animal contact.

Get the most recent updates and information via Toronto Hydro's Outage Map and Twitter @TorontoHydro

Outages can be sustained or momentary. Momentary outages of a few seconds or minutes are a normal part of any electrical distribution system.

Report an outage directly to Toronto Hydro's Dispatch Centre at 416-542-8000 or report an outage online.

Planned outages can be required for repair work, maintenance or upgrades.

Sometimes, planned outages are needed to complete improvements or repairs safely. If a planned outage impacts your home, Toronto Hydro will do their best to notify you by phone or provide written notice. The notice will include the date, time, expected outage duration and other project details.

Find planned outages in your neighbourhood on Toronto Hydro's Construction Map

Toronto Hydro operates in a complex policy, regulatory and legislative environment. It must be responsive to, and often take direction from, several provincial entities.

Ontario Energy Board (OEB)

An independent government regulator that oversees provincial energy markets, including electricity and natural gas.

The OEB approves commodity rates, Toronto Hydro’s rates and capital plans, and establishes requirements for customer service quality and conduct that must be followed.

Ontario Ministry of Energy

Sets overall policy for the energy sector.

Independent Electricity System Operator

A crown corporation (i.e. Toronto Hydro) that directs flow of electricity across the grid, administers Ontario’s wholesale electricity market, and is responsible for ensuring there’s enough power for Ontario’s needs.

Board of Directors

Toronto Hydro's Board of Directors structure includes three City Councillors as well as eight Citizen Directors appointed through the City’s public appointments process.

Several companies, one bill

A Toronto Hydro bill includes the cost of distribution (our portion) and charges for generation, transmission and regulation.
That means that about 70% of fees are not ours — we simply collect the money without mark-up and pass it on.

Ontario Energy Board (OEB)

Ontario Ministry of Energy

Independent Electricity System Operator

Board of Directors

Several companies, one bill

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