On the morning of July 17, 2024, I was briefed by the Deputy Chief/Director of Toronto Fire Services (TFS), Jim Jessop, on catastrophic damage that 77 Howard Street in St. James Town incurred during the massive rainstorm that hit the City this week. The Deputy Chief, following discussions with the building owner and the Electrical Safety Authority (ESA), has appraised me about the damage to the building, and the prognosis is bad, potentially leaving residents without power for weeks -- potentially months. 

As was conveyed to me, on July 16, a pipe burst on floor 11, which flooded into and damaged 77 Howard Street's electrical systems, causing a minor electrical fire. The resulting failure significantly damaged systems between floors 1 and 11. The result is that the building is and will be without power potentially for months. While an accurate tenant count has not yet been provided, the City is estimating there to be at least 800 residents that are currently without power in the building.

St. James Town has unfortunately endured similar electrical failures in the past. In 2018, a massive fire at 650 Parliament Street that left tenants out of their homes for more than a year, and flooding in 2019 at 260 Wellesley Street East left tenants without power for a week. The damage flooding has caused at 77 Howard Street is much more significant than what happened at 260 Wellesley Street East. The timeline for repair is currently estimated somewhere between "weeks" and "months," which still leaves many questions about if and how tenants can be accommodated during this period.

TFS is not issuing any orders under the Fire Protection and Prevention Act to remove persons from the building at this time. TFS is working with building management and at this time building management is following direction from TFS. TFS's authority extended to the fire and life safety systems within the building; should those be quickly repaired, they will not have grounds to order the building to be evacuated.

I am working with the Office of Emergency Management to organize a table to support residents, including staff from Toronto Public Health, Municipal Licenisng and Standards, Toronto District School Board and Parks, Forestry and Recreation. Some of the work I will be advocating for include:

  • Setting up an office either on-site or in close proximity to provide information and assistance to 77 Howard Street residents while power remains off-line in the building;
  • Working with the Toronto District School Board at the possibility of using space at Rose Avenue Junior Public School to assist 77 Howard Street tenants, including as a cooling space during warm weather. The Wellesley Community Centre is a City-run cooling centre that 77 Howard Street tenants can access should they require relief from the heat in the meantime; and
  • Exploring options to temporarily allow tenants of 77 Howard Street to live off-site until power can be restored to the building. Recognizing that there are potentially 800+ tenants in the building, this will require significant work. However, I think it is important to minimize the length of time that 77 Howard Street tenants go without electricity and hot water; if repairs are ultimately measured within months, it is unacceptable to have residents stay within units that have neither.

Please stay tuned for more information, and visit this website for up to date information about the status of 77 Howard Street.

Text "77HOWARD" to (437) 292-4963 to receive SMS updates from my office. 

Update as of 4:00pm, August 6, 2024

  • Work continues to rebuild internal electrical systems, requiring sourcing, engineering, manufacturing and installation of new infrastructure - no timeline for this.
  • The laundry room has been partially reopened as of last Thursday; work to restore the facility to full capacity has no timeline as of today. 
  • Toronto Fire Services’ Inspections team is continuing to visit biweekly to ensure fire and life safety systems are operational.
  • Municipal Licensing and Standards will continue to monitor the building till are they satisfied of full restoration of all vital services and amenities throughout the building.

I will continue to provide any information shared with our office.

Update as of 4:00pm, July 22, 2024

  • Power has now been restored to ALL units. There will be a short power shutdown between 5pm and 6pm today, which will impact elevators.
  • Moving forward, there will be scheduled power outages as repairs continue. The goal is to accommodate these outages during daylight hours when possible.
  • Work is needed to rebuild internal electrical systems, requiring sourcing, engineering, manufacturing and installation of new infrastructure - no timeline for this.
  • Toronto Fire Services’ Inspections team will continue their regular inspections of the property, and dialogue on fire and life safety issues with the building owners/property managers, until fire and life safety systems are fully restored.
  • Municipal Licensing and Standards will continue to monitor the building till are they satisfied of full restoration of all vital services and amenities throughout the building.

Proper repairs on the building will continue to take time. The goal from the owner is to make the transition as seamless as possible for residents.

I will continue to provide tenants with updates via text message and this website. Moving forward, updates will be less frequent, but I will continue to provide any information shared with our office.

Update as of 5:00pm, July 21, 2024

  • Power has now been restored to ALL units.
  • The laundry room remains offline.

A big thanks to the Property Management and the electricians, security guards, and other workers that have been on-site around the clock for acting quickly to restore power and keep tenants safe.

This is a result of a temporary fix to restore power under the guidance of the Electrical Safety Authority. The main electrical system is still undergoing repairs. That is the work that I referenced could take "weeks or months" as it requires a lot of work and ordering of parts which are on backorder.

Thank you to the tenants for your resilience and patience throughout this week. Having your life and daily routines disrupted by a major event like this is incredibly hard and frustrating but you pulled through and supported each other.

I'd also like to recognize and thank Toronto Fire Services, the Electrical Safety Authority, and to City Staff in the Office of Emergency Management, RentSafeTO, Social Development, Finance & Administration, as well as the St. James Town Community Corner for all of their work to support tenants through the week.

I will continue to provide tenants with updates via text message and this website.

Update as of 3:00pm, July 19, 2024

  • As per my last update, power was restored to the first-floor units; restoring power to the remaining floors is the top priority.
  • Wellesley Parliament Square has not provided a timeline for power restoration for the rest of the building.
  • Residents still without electricity are reminded to ensure that all appliances are turned off to prevent overloading the system when power returns.
  • All elevators are now operational.
  • Multiple charging stations are now available in the lobby for your phones and laptops.
  • The Community Corner will be providing food for residents in need from 5:30pm to 7:30pm.

Thank you again for your cooperation and patience. My office is here if you need any support.

Update as of 12:00pm, July 19, 2024

  • Temporary Power is now being restored to individual units, floor-by-floor. Please be patient as this will take time. No timeline on when full power will be restored to all units up to the top floor at this time.
  • Electrical crews continue to work on restoring in-suite power.
  • Residents still without electricity are reminded to ensure that all appliances are turned off to prevent overloading the system when power returns.
  • Management is conducting inspections of all units, ensuring all stoves are off, in prevention of sudden resurgence of power restoration. Please be respectful and helpful to the workers so they can get their work done as quickly and safely as possible.

Thank you again for your cooperation and patience. My office is here if you need any support.

Update as of 10:00pm, July 18, 2024

  • Hot water has been restored to the building. Please be patient as it may take some time to return to your unit.
  • Fire emergency systems are now back online. 
  • Common area light, including stairwells, hallways, parking garbage and exterior building lighting is currently running. 
  • Electrical outlets are being provided in the lobby to help charge electronic devices.
  • Two out of the three elevators in the building have been brought online. 
  • In-suite power remains down. 

This information remains highly subject to change. Please visit this website for future updates.

Update as of 12:00pm, July 18, 2024

The owner is continuing to advance temporary and permanent repairs to the building. Generators have been brought on site to assist with temporary power while internal building systems are restored.

  • Hot water remains off in the building.* 
  • Fire and life safety systems are being brought back online. Toronto Fire Services' order for the owner to maintain a fire watch remains in place.
  • Common area light, including stairwells, hallways, parking garbage and exterior building lighting is currently running. 
  • Electrical outlets are being provided in the lobby to help charge electronic devices.
  • Two out of the three elevators in the building have been brought online. 
  • In-suite power remains down. 

*A previous version of this update indicated that the hot water had been restored. This is incorrect. Our office regrets this error.

This information remains highly subject to change. Please visit this website for future updates.

Update as of 12:00pm, July 17, 2024

  • Cold water has been restored in the building, allowing tenants access to drinking water and the ability to flush toilets. Hot water is currently out across the building, with no timeline for repair.
  • Fire and life safety systems remain down. Toronto Fire Services (TFS) has ordered the owner to commence a fire watch, and private security has been hired following instructions from TFS. It is estimated that the systems should return this weekend.
  • Common area power, such as the stairwells and hallways, is down. The owner is exploring options to return power to common areas within the next few days.
  • Elevators in the building remain down. The current estimate for restoration is between "weeks" and "months."
  • In-suite power remains down. The current estimate for restoration is between "weeks" and "months," with the potential for a quicker fix for tenants on floors 12 to 22.

This information remains highly subject to change. Please visit this website for future updates.

Frequently Asked Questions

Following the electrical fire at 650 Parliament in 2018 and a week-long power outage at 260 Wellesley Street East in 2019, it is understandable that tenants may be skeptical about whether their building’s electrical systems were properly maintained.

Following the dual incidents noted above, the City amended Toronto Municipal Code Chapter 354, Apartment Buildings to require building owners/operators under the RentSafeTO program to develop an electrical maintenance plan with a Licenced Electrical Contractor certified by the Electrical Safety Authority, and maintain any information and records necessary to demonstrate compliance with the electrical safety maintenance plan, when requested.

77 Howard Street was inspected by RentSafeTO staff in 2023, and its electrical services and outlets was positively graded as having “ no violation.” While it is challenging without further investigation to determine any liability, there is at this point nothing to suggest that the electrical systems were not being properly maintained here.

One piece that has arisen following discussion with tenants is the use of tenant insurance to help mitigate the hardship they are facing. Some residents have expressed a reluctance to do so, believing that the liability falls on the owner.

Regardless of whether you believe the power failure at 77 Howard Street to be an Act of God or negligence, it's important that you contact your insurance company to understand your options. Tenant insurance is meant to assist in situations like this, even if you are not "at fault."

During an extensive power outage, it is reasonable to believe that your landlord should compensate you for being unable to enjoy your unit. Some tenants have raised whether they should partially or fully withhold rent.

I want to strongly advise against such action. Under provincial law, a landlord can use the non-payment of rent as grounds for eviction, regardless of the habitability of a building.

I am advocating that the owner to provide a rent abatement for this prolonged disruption to 77 Howard Street tenants. Unfortunately, the City does not have any authority under the Residential Tenancies Act to demand such action. Tenants do have the right to seek a rent abatement at the Landlord and Tenant Board should they feel it is warranted.

One of the most critical things you can do as a tenant is to ensure that your unit and property are not damaged due to the power being off, or from it suddenly returning. The following measures are strongly suggested:

  1. Keep one light turned on and plugged in to alert you should the power return; 
  2. Unplug all other appliances and devices; 
  3. Ensure that any heating devices, such as stoves, are turned off. Do not store anything on top of burners and ensure your oven is empty;
  4. Close curtains and blinds during the day to keep sunlight and heat out of your unit and keep it cool during warmer weather;
  5. Turn thermostats down to a minimum to protect them from power surges;
  6. Dispose of any perishable food in your fridge and freezer. Frozen food will stay at a safe temperature in an unopened freezer for approximately 36 to 48 hours. Please follow any direction from your landlord about safe disposal; 
  7. If you have prescription drugs that require refrigeration, such as insulin, call your doctor or pharmacist;
  8. Do not use any open flames for lighting during the power outage;
  9. Secure any windows, doors and outdoor furniture/equipment; and
  10. Keep a mobile device charged to send and receive alerts. Power is available on the ground floor of your unit for charging phones, and there are also outlets at the Wellesley Community Centre you can use.

 

For more information and suggestions, please visit the following resources:

Toronto Public Health: Power Failure and Food Safety

Toronto Hydro: Emergency Ready

Government of Ontario: Power Outages and Blackouts

Government of Canada: During a Power Outage

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