New TCHC Electric Mobility Device Policy

As of December 1, Toronto Community Housing Corporation (TCHC) has a new Electric Micromobility Device Policy. There has been a rise in fires linked to lithium-ion batteries, and this policy provides direction on how TCHC buildings and tenants can safely electric-powered e-bikes (e-bikes) and pedal-assist electric motor scooters (e-scooters).

What Devices Are Allowed

Under the new rules, TCHC permits only certain e-bikes and e-scooters that meet strict criteria. Devices must have functioning pedals and handlebars, weigh no more than 120 kg (including battery), have motors no stronger than 500 watts, and not exceed a maximum speed of 50 km/h

What Devices Are Not Allowed

Electric kick-scooters, hoverboards, electric skateboards, one-wheelers/unicycles, four-wheel electric rideables, and any modified or non-compliant devices are strictly prohibited on all TCHC properties.

Charging and Storage Requirements

Recognizing the fire and safety risks associated with lithium-ion batteries, the policy outlines rules around charging and storage:

Only OEM (original manufacturer) batteries and chargers may be used.
Charging must be done by plugging directly into a proper wall outlet (no extension cords or power bars), and battery charging must be supervised by an adult (age 18+, or if head of household and 16+).
Only one e-bike is permitted per unit (or a maximum of two total e-bikes when stored).
Devices and batteries must never be left charging unattended, left in common areas, or stored in hallways, stairwells, lobbies, or other shared spaces.
Battery disposal must follow municipal hazardous waste guidelines; they cannot be thrown in regular garbage or chute bins.

Compliance, Monitoring, and Future Oversight

To ensure compliance, moving forward, TCHC will include e-device checks into its Annual Unit Inspection program. This will include counting devices/batteries in each unit and assessing storage and charging conditions. The policy adopts a “risk-based” approach: tenants found non-compliant may receive a verbal or written warning, follow-up inspections, formal notice, and if necessary — remedial action.

TCHC hopes to implement a communications strategy first, to inform tenants and staff about the new rules: posters, tenant FAQs, building-wide notices, social-media updates, and staff reference materials. For more detailed information, please visit TCHC's website.

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