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Toronto Community Crisis Service—It’s Okay to Ask for Help

"It’s okay to ask for help”—A new campaign has launched, encouraging Torontonians to reach out if they, or someone they know, are experiencing mental health challenges. Residents can call 211 for support or to be connected to Toronto Community Crisis Service (TCCS), a free, confidential and in-person mental health service which is available 24/7 to Toronto residents age 16+. 

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How do I access mental health services? 

You can call 211 to access free, confidential, 24/7 mental health support through the Toronto Community Crisis Service. For more information on the Toronto Community Crisis Service, visit toronto.ca/CrisisService. 

What services do TCCS teams offer? What do they do?  

Mental health support looks different for everyone. TCCS sends highly trained crisis workers to callers across the city. They talk to the individual to better understand what supports they need. The TCCS will then work with the individual to find ways to respond to their mental health needs.   

What trainings do TCCS teams receive?  

TCCS staff complete over 200 hours of both classroom and scenario-based learning that include topics such as de-escalation, Applied Suicide Intervention Skills Training (ASIST), first aid and naloxone administration as well as culturally appropriate crisis intervention and support. 

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