Unplanned outages can happen for many reasons, including severe weather, equipment failures and animal contact.
Outages can be sustained or momentary. Momentary outages of a few seconds or minutes are a normal part of any electrical distribution system.
Report an outage directly to Toronto Hydro's Dispatch Centre at 416-542-8000 or report an outage online.
Planned outages can be required for repair work, maintenance or upgrades.
Sometimes, planned outages are needed to complete improvements or repairs safely. If a planned outage impacts your home, Toronto Hydro will do their best to notify you by phone or provide written notice. The notice will include the date, time, expected outage duration and other project details.
Find planned outages in your neighbourhood on Toronto Hydro's Construction Map